What are you doing to protect customers in light of the COVID-19 event?

We take your and our health and safety very seriously. We are only booking one game at a time in the facility. Your family or small group will be the only ones in the building (our bay) playing at a time. Since our largest room only holds 8 players, we stay under the 10 person maximum recommended by health officials. We have purchased a UV light that will be used to sanitize each game room after each play and before another group enters the room. We will also use an ozone generator to more thoroughly sanitize the facility each night. We have hand sanitizer, gloves and single use masks available for customers to use. We ask that players who may have a temperature or other symptoms related to the COVID-19 virus please stay at home until they are well. These measures will remain in effect until our health care officials recommend otherwise.

What is an Escape Room?

An escape room is an indoor entertainment venue where you and your friends are placed in a themed room. You have one hour (60 min) to search the room for hidden objects, solve puzzles, and unlock locks in order to complete the objective and win the game. You will want to search everywhere and look at everything for clues to help you complete the challenge. The larger your group, the better chance you have of successfully winning the game.

Are we actually locked in the room?

No, the Fire Department gets all kinds of crazy at the thought of us locking people in a room. We figure that if our customers have enough imagination to pretend that they are on a pirate ship (for example), then they also can have enough imagination to pretend that the door is locked. During your pre-game briefing your game master will tell you what criteria will merit you completing the challenge, or saving your lives and winning the game.

Are there age restrictions to attend?

• Please keep in mind our puzzles were designed for the adult player, some items may be too difficult or not appropriate for younger children.
  
• No Babies or children who require a stroller will be permitted in the rooms for safety reasons.
• We do not have an age restriction, but recommend any participants 12 and under be in a privately reserved room as we are not responsible for the behaviors of others.
• Adults are required to be in the room for participants 15 years of age or younger.
• All participant require a waiver, however all participants under 18 years of age will require a waiver signed by a legal guardian.

I want to have a private room for my friends only, but we don't fill up all the slots, is this doable?

All games are private. The rooms are first come, first serve. As soon as someone books a room, it becomes unavailable to anyone else. So your group of 2 up to the room max are a private game. Each person playing must have a ticket and there is no discount for purchasing the whole room, unless you have a discount code. Sometimes games book up fast so it is a good idea to book sooner rather than waiting until the last minute.

Is it possible to book a show time outside of the current schedule?

Absolutely, we can always book a special time, however the minimum purchase is 1 full room.

Are we allowed to use our phones in the rooms?

No, we ask that you do not take photographs of the rooms. We love secrets and so will the people who play the games after you. No spoilers, please! We'll take a photo of your group after the game and post it to social media. Also, all the information you need to complete the challenge is contained in the room, you just need to find it.

Are your rooms wheelchair friendly?

Yes we are wheelchair friendly, although many of our rooms involve physical elements to them. For this reason, please contact us prior to making a booking, so that we can gauge which room would best accommodate your team and make alterations to the room for your play-through if required.

How long is each game?

Each game is designed for one hour of intense fun! Plan to spend 15 minutes prior to each game preparing and briefing, and 15 minutes after each game to debrief and take photos.

Do I need to bring anything with me?

No. Everything that is needed to successfully complete the challenge is provided in the game.